Refund Policy
At Eden Robotics, we strive to deliver the highest quality products and ensure customer satisfaction. We understand that sometimes issues may arise, and we are committed to making the return and refund process as smooth as possible. Please review our refund policy below.
Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of purchase.
- Non-Returnable Items: Custom-made products, downloadable software, and gift cards are non-returnable. Items that are returned more than 30 days after delivery or that show signs of use or damage may not be eligible for a refund or may incur a restocking fee.
- Return Process: To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for return. Once your return is approved, we will provide you with a return shipping label and instructions.
Refunds
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
- Late or Missing Refunds: If you haven’t received a refund yet, please first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [customer service email].
- Partial Refunds: In some cases, only partial refunds are granted (if applicable) for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Exchanges
- Product Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [customer service email], and we will provide instructions on how to proceed.
- Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., incorrect or defective item). Shipping costs are non-refundable.
- International Returns: For international returns, please note that you are responsible for any shipping costs and customs duties that may apply.
Contact Information
For more information or questions about our refund policy, please contact us at alliedrobotech@gmail.com or call us at 813-381-8683